Monday, October 6, 2008

Two Guys, a Truck, and their TIP...

As I may have mentioned before, I decided to call movers to lug the furniture to my new place and spare my family and friends some of the moving agony. I scheduled the move with "Two Guys & a Truck" for last Thursday. I had lined up mom to be at my house to let the mover's in & I met them at the condo.

I had spoken to my BFF earlier that day and she made a comment about not tipping the movers...interesting I had never even thought about tipping them...I am already paying so much...taking her advice I arrived at the condo to let them in without any cash for a tip.

I started to feel pretty guilty as I sat on the couch and watched the "Two Guys" carry everything in and set it up. I began to feel as though this job was worthy of a the last piece of furniture was carried in, I was informed that they would tally up my final total, have me sign a bunch of forms, and we'd be done...

I walked outside & met them at their truck to sign off on the paper form asking me if I would refer future customer to them - I checked YES.

After all the signing, the One Guy did the calculations for my total and the second guy starting making small talk. Um, I was told that I looked better with my sunglasses on. To that I replied with a sarcastic thank you and told him it wasn't a compliment. Then he asked me if I was going to live there alone, and said if you are - wouldn't you be afraid, asked if I had a husband or a boyfriend, what kind of car do I drive (where are you parked)...all of which made me feel extremely uncomfortable. I started to do my best to ignore him - HOPING - that I could soon pay and leave.

Then the second guy says "so, I asked your mom about the tip and she said you would be taking care of that." I mean, I'm sorry, but since when does someone ask you for a tip???

I informed him that I had never used movers and that the thought of providing a tip had not crossed my mind. I then told him that I did not have any cash on me, but that I would contact his company and ensure that the two of them were taken care of for a tip. I know that these people don't know me from Adam (and there was a slight language barrier), but I meant what I said AND he basically refused to believe me. He kept saying that if I didn't tip them then - they wouldn't get it, which I find HARD to believe. I began to wonder if they were expecting me to go to an ATM or something.

After being asked a couple more times about a tip and after assuring them (at this point to my dislike) that they would receive a tip. I said thank you and walked around to the other side of the building to my car. I put in my cell phone ear piece and the next thing I know, the second GUY is at my car and knocking on the window. Miraculously, he has found a spot on the credit card form that allows me to enter a tip. Now, what do you know about that?

I am irate, pissed, irritated, and more importantly - I'm scared. TWO MORE TIMES (with my car window cracked) I told him that I would call Two Guys & a Truck and make sure that a tip got to him - by now, I was saying this in order to get him to leave me alone. At this time, I no longer want to tip them. Here I have these two men who know my name, where I live, they know what I drive, they make assumptions about who I am living with, and they have a carbon copy of my credit card - I'm a little fearful & I would only tip them after this whole charade to ensure my safety.

At this point today, I am still somewhat torn about what to do. I did speak with the company today, but that was because they made an unauthorized charge to my debit card, which was about $70 in excess of what I approved and signed off on. I only had time to take care of that minor issue at lunch, but I will be calling back to deal with the badgering for a tip & informing them that I will never refer them to anyone - EVER!